Last updated: July 2026
These terms cover the services VivaTech provides, computer and laptop repairs, upgrades, custom builds, clean-ups and websites. By booking a job with us, you agree to them. VivaTech is a small business based in Rolleston, Canterbury, New Zealand.
How we work
We work from a home workshop by appointment. We don't do on-site repairs, but we offer pickup and delivery of your device around Rolleston and the surrounding areas, arranged in advance.
Quotes and pricing
Where a device needs diagnosis, we'll assess it first and then give you a price. We don't start any chargeable work until you've approved it. The price we quote after diagnosis is the price you pay, unless we find something extra during the job, in which case we'll check with you before going ahead. A diagnostic or assessment fee may apply and, if so, we'll tell you upfront.
Your data and backups
Please back up your important files before handing over any device. We take real care with your data, but some faults and repairs carry a risk of data loss, and we can't be held responsible for files that are lost or corrupted during a repair. If you'd like help backing up first, just ask.
Parts and warranty
Our workmanship is guaranteed. Any new parts we supply carry their manufacturer's warranty. Warranty doesn't cover new or unrelated faults, accidental damage, liquid damage, or issues caused by other repairs after ours. If something related to our work isn't right, bring it back and we'll put it right.
Collection of devices
Once your device is ready we'll let you know. Please collect it, or arrange delivery, within a reasonable time. If a device is left uncollected for a long period after repeated attempts to reach you, we may need to charge storage or treat it as abandoned, and we'll always try to contact you first.
Payment
Payment is due once the work is complete, before collection or delivery, unless we've agreed otherwise. We'll let you know which payment methods we accept when you book.
Websites
For website projects, we'll agree the scope, timeline and price with you in writing before starting. Ongoing hosting, domain and maintenance arrangements, if any, will be set out separately.
Your consumer rights
Nothing in these terms limits your rights under the New Zealand Consumer Guarantees Act 1993 and the Fair Trading Act 1986. Where those Acts apply, they take priority over anything here.
Liability
To the extent the law allows, our liability for any job is limited to the cost of the work carried out. We're not liable for indirect or consequential losses.
Changes
We may update these terms from time to time. The current version is always the one on this page, with the date shown at the top.
Contact
Questions about these terms? Email hello@viva-tech.co.nz or call 021 0875 7814. These terms are governed by the laws of New Zealand.